Office Clerks, General

Skills

• Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension Understanding written sentences and paragraphs in work-related documents.
• Speaking Talking to others to convey information effectively.
• Writing Communicating effectively in writing as appropriate for the needs of the audience.
• Coordination Adjusting actions in relation to others' actions.

Abilities

• Oral Expression The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Written Comprehension The ability to read and understand information and ideas presented in writing.
• Written Expression The ability to communicate information and ideas in writing so others will understand.
• Near Vision The ability to see details at close range (within a few feet of the observer).

Knowledge

• Administrative Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Conventional

Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.