Call Centre Team Leader: Growth & Customer Experience

A leading banking institution is seeking a Call Centre Team Leader in Cape Town. The candidate will be responsible for leading a team of agents to meet performance targets and ensure exceptional customer satisfaction, blending sales and customer service. Ideal candidates should possess a diploma and 4-5 years of relevant experience in a call center environment, with a focus on team leadership and client services. Opportunities for innovative work and a challenging environment await the right person.