CCMDD Production Supervisor

This role focusses on the overseeing and management of the provision of professional services within the CCMDD Business Sector of the DOH Production Department, establishing a smooth efficiency that meets the expectations and SLA requirements of the Medipost Customers.

• Must have a professional impact and ability to build rapport easily.
• Professional interaction with other internal departments.
• Manage Production Team Leaders to see departmental output as required within scheme, and Medipost Pharmacy and GPP rules.
• Ensure adherence to all Service level agreements.
• Manage all status in the business from status 70 to status 100 in accordance with SLA's and Business SOPs.
• Feedback to team on daily quality assurance logs and identification of areas for further training and case studies.
• Maintain and give input with regards to SOPs and to ensure business process execution is standardized.
• Stock Management and Stock Take Procedures to ensure proper and effective Stock Control.
• Retain Medipost client base through service excellence.
• Daily monitoring of personnel statistics and reporting to operations manager.
• Assisting staff with general queries.
• Accurate and quick responses to patient/doctor queries and diligence with follow up work within SLA requirements should this be needed.
• Positively contribute to a motivated team of high performing staff and maintaining a positive and motivated working environment.
• Must be able to conduct an interview to identify the best possible candidate within company transformation strategy.
• Ensure proper handling of necessary disciplinary actions.

• Effective management of Stock Returns SLA to allow dispensing and patient care within the expected time frame.
• Stock Accuracy at Receiving, receiving processes and follow-up on quantity discrepancies received from suppliers. Measurement on Process - Audit.
• Procurement. Measurement according to National Stock Usage report.
• Stock Rotation in the Warehouse, expired stock management. Measurement on Write-off report.
• Slow movers in the Warehouse, identification and early action to prevent write-offs. Measurement on Write-off report.
• Management and cost driving on all Production Consumables and Packaging. Decrease of 8% on total packaging costs, and 4% decrease on consumables.
• Definite and deliberate approach towards systems and processes to limit stock theft. Implementation and improvement of entry and exit of employees and stock in Production.
• Warehouse Management. Full and adequate systems in place to ensure Housekeeping and Chronological packing order.
• Replenishment of Flow racks, Tamper Free area and Fine Pick Area. Availability of 99% on available stock in bins.
• Stock Take preparations and accurate stock take count of below 0.2% error rate on counting sheets.
• Effective and in time management of Credits and queries.

• All Stock Take preparations and execution will form part of the Input Manager's responsibility. Measurement is the Stock Take Variance number.

• Delayed delivery report of 0 parcels in Red Bay area.
• Public holiday, school holiday and disaster recovery management
• Picking productivity to be optimal through ensuring QA to be presenting stock in time.
• Management of Urgent, Same Day, Saturday, Next Day deliveries through the Workflow team.
• QA controls to be checked and improved.
• Picking of items to be dispensed to be done as per picking frequency, and error rate below 1%.
• Packing of parcels to be efficient, effective and in such a way to ensure proper patient care. Status 93.
• Stock and storage thereof are handled according to the GPP standards and Occupational health and Safety act 85 of 1993 is enforced. Quarterly Housekeeping audit to be used as measurement. A 100% score needs to be achieved.

• Bachelor of Pharmacy
• Minimum 2 years' experience as a Supervisor.
• Strong verbal and written communication skills.
• Highly reliable and strong sense of operational execution.
• Self-Motivated.
• Analytical.

"Medipost Holdings is committed to the promotion of employment equity within the workplace which is a driving factor in all recruitment decisions" Medipost further encourages and welcomes applications from persons with disabilities in creating a diverse and equitable workplace"

"We are committed to building a team that represents a variety of backgrounds, prospectives and skills, the more inclusive we are the better our work will be. Should you however not hear from us within a period of 2 weeks, you can consider your application unsuccessful"

"MediPost Holdings does not charge any fees at any stage of the recruitment process. Applicants are advised to be vigilant against fraudulent recruitment activities. Under no circumstances should any payment be made to secure a job offer with Medipost"