TRAFFIC
Not Specified
CES Specialist - Mining
Michelin Reifenwerke AG & Co. KGaA
Job Description
CES Specialist - Mining MISSION 
- Capture Usage : Collects on the field performances and usage conditions of products and associated services, in order to improve our offer and identify risks.
- Give advice : Provides Technical Support to Customers, Prescribers and to M&S teams, in order to promote and optimize the Benefits that our Products and Services bring to the Customer, maximize technical added value and reduce risks.
- Market surveillance: Monitors the environment and field performances of our Products & Services vs. Competition, reports Weak- Signals and/or Alerts including "Copycat", implements corrective actions and deploys actions for market interventions.
- Claim Management: Contributes to the resolution of Customer dissatisfactions in the spirit of Customer Centricity and Protection of the Company. If (s)he has the delegation, manages Product Liability matters and minor disputes with tires and associated services under the responsibility of Product Liability Correspondent.
- Field Surveys : Depending on domains, can organize, prospect, negotiate, implement and follow Fleet Surveys on the field, in order to improve the quality of our offer (products and services) and manage residual risks on new technologies or designs.
- Definition, steering and realization of field usage / performance studies (end of life tires exam, usage characterization and performance measurement plans, )
- Synthesis reports for performance measurement studies (MC tires, field survey) and field usage measurements
- Quality of customer claims collection (quality of treatment by the sales forces and coherence of collection with the reality, )
- Alert reports sent to Central teams (Risk Analysis)
- Reports following minor litigation (if delegation and out of AMN)
- Give advice and technical training for sales force
- Give advice and technical training for external customers
- Technical demonstrations during commercial product launch events
- On-the-job training / tutoring for newcomers C.E.S.
About This Role
Career insights for Budget Analysts positions
Salary Benchmark
R46,920/month
R29,450 to
R68,616/month
Source: WageIndicator ZAR data
Key Skills for This Role
Critical Thinking
Mathematics
Active Listening
Complex Problem Solving
Judgment and Decision Making
Common Technologies
Microsoft Access
Microsoft Analysis Services
Relational database software
Microsoft PowerPoint
SAP BusinessObjects Business Intelligence
Microsoft Dynamics 365 Business Central
Oracle Enterprise Performance Management Cloud
Revelwood
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