Claims Manager
Job Description
Established in 1936, The Federated Employers Mutual Assurance Company (RF) Proprietary Limited (FEM) is a mutual insurer operating under license from the Compensation Commissioner and our business is governed by the Compensation for Occupational Injuries and Diseases Act of 1993. Our operations are restricted to the Building and Construction Industry under the 0500 subclasses of the Department of Employment and Labour's classification of industries. FEM is registered as a non-life insurer in terms of the Insurance Act 18 of 2017.
FEM is looking to appoint a Claims Manager reporting to the Head Office Claims Manager to oversee and manage a team that processes claims received in accordance with the (Compensation for Occupational Injuries and Diseases Act) COID Act and FEM's standard operating procedures. The successful candidate will be responsible for the planning, organising, and managing f the claims department. The incumbent will implement and develop strategies and goals and assess overall performance of human resources to ensure compliance and efficient delivery on objectives relating to management reporting, audits and the risk profiles.
Furthermore, the incumbent will provide service excellence by ensuring claims turnaround times are met. Similarly, to interpret and apply all benefits as prescribed by the COID Act and ensure that the department complies with the statutory requirements and all other relevant legislation. The incumbent is also expected to travel to stakeholders and provide training to the Policy Holders and Medical Service Providers.
The minimum requirements of the position are a B degree in Nursing or equivalent and a management related program. The position requires a minimum of 10 years work experience in a clinical environment , 3 years in disability claims environment and at least 3 years' experience in a supervisory/ management capacity. Further requirements are knowledge of the COID Act, a good understanding of the risk management processes, own transport with a valid driver's license and good computer skills, the ability to work within strict deadlines, reliability and excellent communication.
We have offices regionally in Cape Town, Durban and Johannesburg. This position will be located in Johannesburg, Rosebank.
In exchange for the candidate's successful services, FEM offers a competitive total cost to company remuneration with good benefits.
Candidates are invited to submit a detailed CV by close of business on 6 March 2026.
Applications may not be considered if the minimum criteria of the position are not met. People with disabilities are welcome to apply. FEM promotes the principles of Employment Equity, and the appointment of this candidate is at FEM's sole discretion.