Clinical Care Coordinator - Renal Management

Location: Centurion, Gauteng

Position Purpose: As a Renal Clinical Care Coordinator, you will support beneficiaries with chronic kidney disease (CKD), End Stage Kidney Disease (ESKD), those undergoing dialysis (haemodialysis or peritoneal dialysis), and post transplant patients.

You will provide clinical assessments, assist with treatment adherence, educate patients on renal care pathways, and coordinate communication between beneficiaries, healthcare providers, dialysis centres, and transplant units.

A key part of the role also includes managing and resolving clinical and operational queries within defined turnaround times.

Experience & Qualifications:

• Additional renal or nephrology training is a strong advantage
• Strong knowledge of the SA healthcare market, PMBs, and managed care principles.
• 2 to 5 years' experience in:
  • Renal nursing or nephrology
  • Dialysis (haemodialysis or peritoneal dialysis)
  • Chronic disease management, health risk management, or managed care
• Experience working within the medical scheme or healthcare administration environment is an advantage.

Key Responsibilities:

• Conduct clinical assessments and monitor renal beneficiaries' health status
• Review pathology trends, dialysis reports, and treatment plans
• Provide education on renal disease, dialysis modalities, lifestyle management, and medication adherence
• Coordinate care across nephrologists, dialysis centres, transplant units, and multidisciplinary teams
• Support beneficiaries through dialysis initiation, ongoing treatment, or transplant preparation
• Manage beneficiary and provider clinical queries and resolve them efficiently
• Investigate clinical queries by reviewing records, lab results, and treatment history
• Document all interactions and updates accurately in clinical systems
• Escalate high risk beneficiaries or unresolved issues to the Team Leader.
• Strong understanding of CKD, dialysis modalities, and transplant pathways
• Excellent clinical judgement and risk assessment skills
• Strong communication, coaching, and patient support abilities
• Analytical thinking and problem solving skills
• High accuracy and attention to detail
• Ability to manage queries efficiently and professionally
• Emotional resilience, empathy, and patient centred engagement
• Computer literacy and proficiency with clinical systems

Note: Company reserves the right to close the advert before specified closing date.

PHA has its head office in Westville, KwaZulu-Natal. It operates country-wide with a nationally linked network and uses a robust, flexible, as well as integrated system to ensure efficient and effective administration of membership and benefits.