Customer Care

Customer Care

Location: South Africa

Country: South Aftica

Application due date:3/22/:59:59 UTC

Are you passionate aboutdelivering exceptional customer experiences while driving real sales impact?Join our team supporting the Southern Africa region, where you'll be the firstline of contact for customers, helping grow SSAB's footprint by combiningproactive support, strong relationships, and service excellence

Becoming part of the SSAB family means joining a journey. A journey that we believe is essential for the sustainability of this planet. Steel has been one of the most important materials for developing our society and it will continue to be so. In the roofs over our heads, in the bridges connecting our cities and in the cars of tomorrow. At SSAB we are proud of our history and leadership in high-strength steel. But we are also aware that the production of steel is one of the largest emitters of greenhouse gases in the world. That has to change. Thatis why we have developed the world's first fossil free steel production and has committed to becoming largelyfossil-free. As part of SSAB you will be instrumental in realizing this goal and push for the greentransformation of the whole steel industry.

In this role, you will provide directday-to-day support to the customer and internal teams. You will ssist withincreasing SSAB's market share in the region by servicing existing and newprospective customers. You'll be part of a team that is responsible for theSouthern Africa region and its growth, by maintaining professional yetpersonalized customer experience.
This role is based on-site in the office.

• Develop new sales opportunities through inboundlead follow-up and outbound cold calls and emails.
• Build strong relationships with existing &new customers, providing product advice & technical support within scope ofthe role. Preparing relevant quotations and sales orders.
• Field all telephonic and email relatedEnquires, prepare relevant quotes and other admin task related to accountmanagement.
• Drive regional related goals and strategies byaligning offers and proposals to selected customers.
• Accomplishes department and organization goalsby driving overall customer experience. Remains knowledgeable and up to date onchanges, new products and developments in SSAB and the industries in which wesupport.
• Works closely with other functions, especiallyRegional Sales Managers, to maintain a high level of professionalism.

• South African Matric.
• 1 - 4+ years of experience performing sales(inside or outside)
• Exceptional verbal and written communicationskills in English.
• Extremely organized, Excellent computerproficiency (MS Office - Word, Excel and Outlook)
• You must be able to work under pressure andmeet deadlines, while maintaining a positive attitude and providing exemplarycustomer service.
• Ability to work independently and as a teammember to carry out assignments to completion within parameters of instructionsgiven, prescribed routines.
• Strong attention to details, analyticalskills, exceptional judgment, dependable, excellent teamwork skills, good timemanagement skills, creative, problem-solving, hardworking & persistent,professional competence, proactive.

At SSAB we strive for a diverse and inclusive environment. We use our values - driven, true and ahead - in makingeveryday decisions, keeping the customer at the heart of what we do. This makes us all team players, each with thedrive to improve. When joining SSAB you will become part of an organization of passionate problem solvers workingtogether on important challenges. We will support your growth by providing a safe and friendly workplace thatcontributes to work-life balance. If you set out to achieve it, at SSAB you will have the possibility ofbroadening your skills and grow within your field or beyond.

We offer a wide range of appreciated benefits to our employees. Some examples of these are listed here:

Profit sharing

We are committed to fair and non discriminatory recruitment practices in line with the Employment Equity Act. All applications meeting the inherent requirements of the role will be considered. We welcome applicants from all backgrounds and believe diverse perspectives strengthen our team. Personal information provided in your application will be processed in accordance with POPIA and used only for recruitment purposes.

1. Apply
2. Pre-recorded Video Interview
3. Assessments
4. Interview
5. Reference Check
6. Sign
7. Background check may be a part of the recruitment process.

Contact hiring manager,Raymond Rautenbach

Contact Raymond via mail -

We decline contacts from recruitment agencies and ad sellersregarding this advertisement.

"Working at SSAB is more than just a job.You will work with market leading steel products and the most dedicated steelprofessionals in the world. Ultimately, the experience, expertise and productswe deliver to our customers shape the future and that depends on SSAB Peopleand how we live up to our promises."

Raymond Rautenbach