TRAFFIC
Western Cape
Customer Experience Specialist & Mentor
Capita
Job Description
Capita is seeking a dedicated Customer Advisor in Cape Town, South Africa, to ensure customer issues and concerns are handled efficiently. The role involves achieving KPI targets across multiple channels, delivering excellent customer experiences, and mentoring team members.
Successful candidates will demonstrate a customer-focused approach and support the resolution of disputes while ensuring compliance with policies and legislation. Full-time, permanent contract offered.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.
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