Customer Service Agent

Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced, dynamic environment? We have an exciting opportunity for you to join our team as a Customer Services Advisor.

• Handling inbound calls and emails from members, healthcare providers, brokers with professionalism and empathy
• Providing clear, helpful information with regards to health care.
• Meeting personal and team performance targets
• Growing your skills - with potential for further training on more complex queries

• Minimum of two (2) years of recent Call Center experience. (USA campaign experience is imperative)
• An understanding and experience of types of health insurance plans in the US delivery system, claims, billing is advantageous
• Ability to handle assigned projects from start to successful completion including appropriate follow-up and documentation
• Ability to handle multiple priorities concurrently in a timely and accurate manner.
• Basic knowledge of CRM systems
• Demonstrate a high degree of integrity, patience, maturity, empathy, tact and diplomacy.

US hours (Must be able to work flexible shifts)

• Performance based incentives
• Tenure recognition bonuses
• Continuous service rewards
• Attendance based perksBreakfast every Monday
• Dignity packs
• Growth and career development programmes
• A collaborative, positive, people centric culture.