Digital Design and User Experience Lead

Digital Design and User Experience Lead Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary Drive end-to-end user experience design, including discovery, ideation, conception, detailed design, prototypes and validation across multiple products and areas. Job Description 1: Exercise overall responsibility for the successful delivery of programmes/projects to plan, budget and agreed quality and governance standards. 2: Work with the business unit head to shape the digital strategy to ensure that the business achieves its objectives 3: Effectively manage third party and vendor relationships. Forge strategic partnerships to leverage technology resources that create measurable added value for both parties, where appropriate.Requirements:Experience strategy & vision setting, aligned to business outcomesDesign leadership and people managementUser experience (UX/UI)Customer value proposition understandingDesign governance, standards, and quality assuranceStakeholder influence at senior/executive levelSystems thinking and end-to-end experience designMeasures experience impacts (CX Metrics, Adoption, Conversion)Agile and product operating models, including changeOwn design standards, principles and governance across journeys and productsLead and coach designers, to ensure consistency and quality of craftPartner with Product, Tech, Data and CX to embed design early and end-to-endEnsures scalability, reusability and alignment across the journeysDesign MethodologySystems ThinkingLean & Six SigmaFigmaAI ToolsResearchPrototypingGoogle AnalyticsQualtrics/HotJar (Customer behaviour tool) Education Bachelor s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required) Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank. Absa Bank Limited reserves the right not to make an appointment to the post as advertised At Absa, our story is not a single narrative. It's thousands of individual journeys unfolding across Africa and beyond.From colleagues serving customers in local communities to teams shaping financial solutions across borders, Absa is built on people who bring their lived experiences, ambitions and perspectives into the workplace every day. Whether you're starting your career, a seasoned leader or somewhere in between, your contribution is seen, valued and connected to something bigger.Our presence across Africa - which spans personal and business banking, corporate and investment banking, wealth and investment management, and insurance - exists because of the people who show up in their roles with purpose. Across Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda and Zambia, our colleagues are shaping what Absa becomes in each market.Beyond the continent, teams in global offices and a technology hub support and extend the stories that prove that African talent can lead, influence and innovate on the global stage.At Absa, your story matters because progress is driven by human experience, not hierarchy. When people are enabled to bring their whole selves to work, they don't just build careers. They help shape the future of Africa's financial services landscape.