Divisional Operations Executive - Coastal East

Listing reference: click_023504

Listing status: Online

Apply by: 10 February 2026

Industry: Wholesale & Retail Trade

Job category: Retail Operations

Location: Durban

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Clicks Group

Are you passionate about retail and service excellence? Are you confident to lead a senior management team across a division to deliver a competitive advantage for the brand? An exciting and challenging opportunity has become available for a Divisional Operations Executive to work within the Operations department of Clicks. The successful individual will report to the Head of Store & Pharmacy Operations in South Africa and will be responsible for stores within the Coastal East division.

To develop and lead the operational strategy for the division resulting in cost-effective operational and service excellence, leading to a competitive advantage for the brand.

This role is accountable for leading the Inland Division, the largest and most strategic region in Clicks Operations. The Divisional Executive develops and executes the operational strategy to deliver cost-effective service excellence, drive store performance, and achieve growth targets. The role builds high-performing teams, ensures compliance and risk management, and collaborates across the business to deliver innovation, value, and an exceptional customer experience.

Success in this role means leading the Inland Division to deliver strong financial results, operational efficiency and outstanding customer experience.

• Formulate and deliver a divisional strategy that achieves brand objectives and competitive advantage.
• Build a high-performing team to deliver agreed financial and operational performance.
• Drive continuous process improvements to enhance efficiency and manage risk.
• Champion customer service excellence and increase ClubCard participation.
• Influence range, pricing, and promotional strategies to strengthen brand equity and market share.
• Deliver store expansion targets for convenience and growth.
• Develop and implement a people strategy aligned to talent, retention, and transformation goals.
• Ensure adherence to HR policies and corporate governance standards.

• Proven ability to manage large, complex store networks and deliver operational excellence.
• Delivering service excellence and driving customer loyalty and other initiatives.
• Financial management and expertise in budgeting, P&L management, and cost control to achieve profitability targets.
• Ability to develop and implement divisional strategies aligned to brand objectives.
• Strong understanding of governance, compliance, HR policies, and operational risk mitigation.
• Executing store growth plans to enhance convenience and market presence.
• Building and developing high-performing teams, driving engagement, and managing talent pipelines.
• Leading change initiatives to improve efficiency and support transformation goals.
• Influencing and collaborating across functions to shape pricing, range, and promotional strategies.

• Divisional sales growth and profitability.
• Operational cost efficiency and risk management.
• Customer experience scores and ClubCard participation.
• Store expansion targets achieved.
• Employee engagement and talent retention.
• Compliance and governance adherence.

• Deep understanding of store operations and service delivery across large, complex networks.
• Strong capability in budgeting, P&L management, and cost optimization to drive profitability.
• Ability to formulate and execute strategies that deliver sustainable growth and competitive advantage.
• Ability to identify, mitigate, and manage operational and governance risks.
• Skilled in talent management, team development, and driving engagement.
• Proven ability to lead change initiatives and adapt to evolving market conditions.
• Business acumen with a focus on operational efficiency and customer value.
• Exceptional interpersonal skills to engage, persuade, and collaborate with diverse stakeholders.
• Strong capability to negotiate effectively and leverage data-driven insights for decision-making.
• Ability to make sound decisions under pressure and lead teams with confidence and clarity.
• Essential: Degree or equivalent.
• Minimum of 10 years' experience in senior operations management within retail or FMCG.
• Financial management experience (budgets, P&L, ratios).
• Exposure to managing large geographic areas.
• Deciding and Initiating Action
• Persuading and Influencing
• Formulating Strategies and Concepts
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Entrepreneurial and Commercial Thinking