TRAFFIC
Free State
EDC User Access Administrator
Metronomia Clinical Research GmbH
Job Description
EDC User Access Administrator (Based in South Africa, Bloemfontein) 
- Manage user access across EDC systems (e.g., Medidata Rave, Viedoc) including provisioning, modification, and revocation according to SOPs.
- Maintain accurate, audit-ready access logs and documentation; support periodic access reviews and reconciliations.
- Support study start-up activities, bulk uploads, and role configuration; troubleshoot access issues and resolve queries efficiently.
- Serve as the main point of contact for internal and external stakeholders, delivering professional, responsive, and solutions-focused service.
- Ensure compliance with SOPs, GCP, and regulatory requirements; support audits and inspections with relevant evidence.
- Contribute to process improvements, tools, and standardization of access management workflows.
- Strong organizational skills, attention to detail, and ability to manage high volumes of requests.
- Experience working with controlled processes, documentation, and system administration.
- Excellent communication and stakeholder management skills with a customer service mindset.
- Desirable: experience in a CRO/clinical research environment, familiarity with EDC systems, and supporting audits/inspections.
- Highly organized, dependable, and calm under pressure.
- Strong sense of accountability, ownership, and teamwork.
- Detail-focused while maintaining awareness of the bigger study context.
- Appreciation and family-friendliness! We see and respect you as a person and support your professional compatibility with flexible working models.
- Excellence is worth it! We offer attractive remuneration and extensive company social benefits!
- Flat hierarchy! Our entire team meets at eye level at all times! In this way, we create a special working atmosphere for our highly motivated and qualified team!
- Challenging tasks! There is a detailed introduction to the area of responsibility and regular opportunities for internal and external training!
About This Role
Career insights for Bill and Account Collectors positions
Salary Benchmark
R15,648/month
R12,194 to
R22,115/month
Source: WageIndicator ZAR data
Key Skills for This Role
Active Listening
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Common Technologies
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Median Salary (ZAR)
R15,648/month
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