Employee-Owned Operations Manager (Call Center)

A leading call center service provider is seeking an Operations Manager in Johannesburg, South Africa. The role involves leading and supervising a team of 10-25 associates in customer support and product sales. Responsibilities include monitoring productivity, coaching team members, resolving grievances, and conducting performance appraisals. Ideal candidates will have strong leadership and communication abilities, as well as experience in a call center environment. This position offers opportunities for advancement, significant bonuses, and a supportive workplace.