Field Technician - Junior

Applications are invited for the Field Technician - Junior position to be based in Nelspruit.

PURPOSE OF THE ROLE:

The Field Technician Junior's main duty will be to oversee and lead installations/repairs on Wireless or Fibre networks, focusing on standard home or small basic business installations/repairs/surveys.

Key Performance Areas would include, but are not limited to:

• Follow set SOPs and procedures.
• Work closely with a Team Leader and Scheduler.
• Maintain project and safety documentation.
• Provide accurate reporting and updates on work done.
• Ensure all relevant stock is available for the scheduled work.
• Keep equipment well maintained.
• Adhere to all Health and Safety procedures.
• Complete all SHER and OHS required documentation.
• Fibre Troubleshooting: splicing, testing, dome management.
• Wireless Troubleshooting: signal testing on CPEs, access points and bandwidth capacity.
• Basic Network Troubleshooting: IP conflicts, firewall issues and routing issues.
• Installation of VoIP systems.
• Provide excellent customer service.
• Work overtime, weekends, or on emergency call outs as required.
• Working at heights: house roofs, telephone/gum poles or large buildings.
• Working in crawl and small spaces for installation purposes.

• Receive daily job cards for new installations.
• Reference job cards for correct stock needed for the installation.
• Confirm clients' needs are met as indicated on job cards and update Sales or Technical Department to adjust quotes.
• Install Fibre and Wireless CPEs.
• Perform internal and external cable runs for both network and fibre.
• Communicate with Installation Team Leader to confirm RF signal is as required on LOS.
• Communicate with Installation Team Leader to confirm Fibre signal and color allocations are correct.
• Set up basic access point and network configurations.
• Verify the client's existing equipment is working and that the client confirms everything operates as intended.
• Upgrade all equipment firmware, perform cleanup, and take photos for quality control.
• Follow quality control procedures with the team leader for installation completion confirmation.
• Complete installation job card with equipment used, related technical information and photos.
• Inspect site for potential future problems; take photos and update accordingly.
• Update ticket with all relevant work performed for job card completion and invoicing.

• Confirm issues with client as described on ticket.
• Troubleshoot quickly and effectively.
• Identify problems that affect Fibre or Wireless performance and determine solutions.
• Communicate cost implications involved with the repair if any.
• Have knowledge of products and pricing.
• Resolve the issue on site or replace the necessary equipment.
• Confirm with client that repair is completed and that the client tested.
• Ensure client satisfaction with the work performed.
• Follow quality control procedures with the team leader for repair completion confirmation.
• Inspect site for future problems; take photos and update accordingly.
• Update ticket with all relevant work done for job card completion and invoicing.

• Remove relevant equipment and perform clean-up.
• Complete recovery job card with equipment removed.

• 1 year's Fibre Optic splicing experience.
• 1 year's RF/Wireless experience.
• Knowledge of network structures, crimping.
• Previous IT industry experience is advantageous.
• Basic computer skills.
• Customer service experience.
• Basic Networking considered an asset.
• Technical training considered an asset (electronics, IT, networking, VoIP, IP cameras, etc.).
• Experience using FO troubleshooting tools (e.g., OTDR, Mass Fusion Splicing).
• Driver's license and clean driving record.
• Good analytical and problem-solving skills.
• Effective planning skills and leadership qualities.
• Good working knowledge of hand and power tools used in this position.
• Proficient in fibre cable termination with connectors and fusion splicing machine technique.
• Strong manual dexterity and hand-eye coordination.
• Ability to work neatly and accurately; technically minded.
• Ability to work in physically demanding environments, including carrying/climbing ladders and handling heavy equipment.
• Self-disciplined, motivated and organised.
• Medically fit and able to work at height.

• Grade 12.
• Specialized certifications would be an advantage.

• Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel's Employment Equity Plan.
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• If you do not receive feedback within 4 weeks of applying, please consider yourself unsuccessful for the role.