Frontline Tech Support Engineer - Growth & Equity

A technology company in South Africa seeks a Customer Support Tier 1 team member to act as the primary contact for customer inquiries. The ideal candidate should have over 5 years of experience in technical support roles and possess strong troubleshooting and communication skills. Responsibilities include managing customer interaction through the full ticket lifecycle, maintaining documentation, and contributing to team knowledge. This position offers a collaborative work atmosphere and benefits including health coverage and equity incentives.