German Customer Support Specialist II (ZA) - GST

Location: Cape Town, South Africa

Work Arrangement: Work from home

Type of Support: Phones and emails

Contract Duration: Temporary contract of 3 months

Work Schedule: 9:00 am - 6:00 pm UK Time, Two consecutive days off

Expected Start Date: February 26, 2026

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don't just connect talent with opportunity-we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let's build the future of customer experience together.

Welcome to Crescendo. Welcome to what's next.

We're hiring a German Customer Support Specialist to support hospitals, diagnostic centers, and clinical facilities using advanced medical and diagnostic solutions. In this role, you'll serve as a key point of contact for professional healthcare clients, managing account-related inquiries, coordinating supply and consumable orders, and facilitating service requests for essential equipment.

You'll work closely with internal logistics and service teams to help ensure smooth operations across clinical environments. From tracking orders and resolving billing concerns to supporting equipment servicing needs, your role directly contributes to operational continuity in settings where precision and timeliness are critical. Your work helps minimize disruptions in patient care workflows.

• Provide high-quality support via email and phone in German and English
• Process supply orders, returns, and billing adjustments
• Coordinate service requests for medical equipment
• Accurately document interactions for compliance and reporting
• Escalate complex cases based on defined workflows
• Maintain a customer-first, solutions-oriented mindset

• C1/C2 German proficiency (CEFR or equivalent)
• Experience providing German Support
• At least 2 years of experience in customer support via email and calls
• Strong written and verbal communication skills
• Ability to multitask and manage multiple conversations effectively
• Problem-solving mindset with attention to detail
• Basic technical proficiency (CRM tools, ticketing systems, order platforms)
• Ability to work in a fast-paced, performance-driven environment

• Remote working arrangements
• Competitive base salary
• Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities

Core values give our work intention and our culture its edge. They're the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what's next.
• Take ownership: Bold choices with integrity at the core-that's how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers at crescendo dot ai.

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