Hotel Receptionist

Cape Town - Southern Suburbs: Join the team of an iconic, luxury hotel renowned for its refined service, elegant setting, and exceptional guest experience. This established property in the Cape Town Southern Suburbs is seeking a polished and professional Receptionist to become part of its dynamic front office team.

Purpose of the Role: To provide professional front office service to local and international guests, manage daily operations, and ensure accurate revenue balancing while delivering an exceptional guest experience.

• Handling email requests in a professional and efficient manner
• Responding to guest enquiries courteously and effectively
• Managing guest check-ins and check-outs
• Operating the switchboard and directing calls appropriately
• Managing restaurant bookings and hotel reservations
• Operating the hotel's Property Management System (OPERA Cloud)
• Managing guest accounts and ensuring accurate billing
• Performing daily pit checks during each shift
• Resolving guest complaints promptly and professionally
• Maintaining full knowledge of room categories and property layout
• Maintaining knowledge of all hotel offerings and services
• Liaising effectively between departments to ensure seamless service delivery
• Assisting with balancing the daily revenue report

• Post-matric hotel school qualification advantageous
• At least 2 years' experience within a five-star establishment
• Computer literate & operating OPERA Cloud Property Management System
• Excellent communication skills
• Strong numeracy skills
• High level of English proficiency
• Motivated, enthusiastic and energetic
• Team player with a positive attitude
• Willingness to work shifts
• Ability to work under pressure
• Own transport
• Must reside in or near the Cape Town Southern Suburbs at commencement of employment

• Market-related salary, taxable medical aid allowance and pension fund contribution
• Shift-based position, including weekends and public holidays