Operations Supervisor (Cape Town)

Job category: Transport and Logistics Management

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: No

City Logistics understands supply chains and the importance of adding maximum value, as well as providing cost-effective solutions and the highest service levels.Our extensive network throughout Southern Africa has been developed over 30 years, offering an exclusive supply chain solution, specializing in client and fleet requirements.This typically consists of a dedicated pool of vehicles and staff customized to the client's operational needs, enabling the client to share the benefits of our procurement, maintenance and risk management capacity.We are passionate about what we do, passionate about Retail and service excellence.Let us be part of your solution.

ARE YOU OUR NEXT OPERATIONS SUPERVISOR?We are seeking a proactive and experienced Operations Supervisor to oversee daily logistics operations within our Cape Town branch. Based in a fast-paced city logistics hub, you will be responsible for managing teams, optimizing workflows, and ensuring timely, cost-effective, and high-quality service across last-mile delivery operations.

• Ensure daily delivery allocations are communicated to the Control Room for effective vehicle tracking (local and outlying deliveries).
• Oversee timely dispatch of all vehicles in line with schedules.
• Monitor linehaul arrival times and report any delays to management and linehaul control.
• Pull, analyze, and resolve floor reports daily to prevent aging stock.
• Conduct regular floor walks to ensure smooth operations and stock movement according to FIFO principles.
• Verify daily staff headcounts and ensure proper handovers between day and night shifts.
• Handle delivery inquiries and maintain client communication regarding delivery updates.
• Track and record booking dates for Supply Chain and Express clients.
• Plan vehicle loading schedules and coordinate with the Operations Manager and loading teams.
• Monitor delivery volumes, collections, and inbound transfer (IBT) ETAs.
• Communicate with stores regarding delivery delays and discrepancies.
• Investigate and report shortages, damages, and incidents (including taking staff statements).
• Ensure adherence to Health and Safety standards.
• Uphold high standards of service delivery (monitoring OTIF - On Time In Full performance).
• Manage company assets, ensuring security and proper use (walls & wheels).
• Maintain discipline, cleanliness, and general housekeeping on-site.
• Lead daily meetings with reporting staff and keep them informed of updates and client requirements.
• Support inventory control by managing and adhering to stock take schedules.
• Report any operational or staff issues to management promptly.
• Respect and Care - Treat people fairly, always show care.
• Integrity and Loyalty - Do the right thing, even when no one is watching.
• Can Do - Positive, hands-on, solutions-driven.
• Continuous Improvement - Embrace change, innovate, and learn continuously.

• Matric.
• Logistics degree or diploma advantageous
• At least 2 -3 years in a supervisory role.
• Experience in staff management and operations.
• Proficient in Microsoft Office.
• Experience with City Logistics LMS & OnRoute (ORV) systems (advantageous)
• Ability to engage with drivers and crew.
• Understanding and awareness of City Logistics operational procedures, policies, and processes.