QA Analyst - Regulated Financial Services & Redress

A leading financial services company in KwaZulu-Natal is seeking a Quality Assurance (QA) Analyst to ensure compliance in telephony and casework within the Motor Finance Redress Scheme. The ideal candidate will have QA experience in a regulated environment, strong complaint handling knowledge, and exceptional attention to detail. Responsibilities include conducting quality reviews, assessing adherence to standards, and providing feedback to operational teams. This position emphasizes personal responsibility and delivering exceptional service.