Receptionist / Switchboard Operator - Middelburg

Listing reference: track_001667

Listing status: Online

Apply by: 12 May 2026

Job category: Reception and Switchboard

Location: Middelburg

Contract: Permanent

EE position: No

TRACKER Middelburg requires a Receptionist to deliver administrative support to the region. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team.

• Provide customer service to clients calling and or emailing into the office.
• Answering of telephones in the office
• Re-directing calls to the correct person / department
• Courier services
• Adhoc duties as requested by Supervisor / Manager
• Deliver support to Sales Consultants in all channels, focusing on all three channels Business / Dealer / Insurance to allow Sales Consultants to focus on Sales
  • Update Business Partners and Clients regarding requests received by Consultants or by the Regional Office
  • Follow up and providing updates regarding outstanding projects to all stake holders(Consultants, Business Partners, clients and Management)
  • Provide feedback to all parties, internally and externally to make sure that all parties are updated on new application, outstanding installations and other requests
  • MIS reports (Consultants, Business Partners, clients and Management)
  • Login details i.e. resets / creating logins
  • Loading of contracts through IEvolve
  • Follow processes and adhere to procedures
  • Loading of new leads on the NR Site

• Request rebooking to be done on fitments not completed
• Scheduling urgent fitments when required
• Scheduling On Sites and Service Requests as required
• Tech Support when required
• Pro-actively identify outstanding fitment
• Maintain and enhance reports implemented by management to monitor regional productivity and efficiencies

• Ensure that the Region aligns with Tracker Head Office processes to increase efficiencies and turnaround times
• Positively influence the processes and relationships within the region to achieve the business objectives
• Support other business units and other departments within Tracker Connect
• Apply knowledge, seek assistance, assign resources and judgment to resolve problems
• Compliance with company policies

• Matric coupled with a minimum of 1 year working experience in a Reception environment
• MS office Knowledge
• Ability to work under pressure
• Ability to work within a team
• Out of the box thinking skills
• Excellent communication and organizational skills