Renal Care Coordination Team Leader

Location: Centurion, Gauteng

Position Purpose:As the Renal Care Coordination Team Leader, you will lead a specialised team of clinicians who provide comprehensive support to beneficiaries with chronic kidney disease (CKD), End Stage Kidney Disease (ESKD), and those undergoing dialysis or post transplant care. You will play a pivotal role in managing clinical and financial risk, improving patient outcomes, enhancing treatment adherence, and ensuring smooth coordination between nephrologists, dialysis centres, transplant units, and internal stakeholders.

Experience & Qualifications:

Registered Nurse (3- or 4 year qualification) OR health sciences degree - mandatory

3 to 5 years' experience in:

• Renal nursing or nephrology case management
• Dialysis (hemodialysis or peritoneal dialysis) pathways
• Managed care, health risk management, or clinical customer service
• Previous experience managing or supervising a clinical team (advantageous)
• Strong understanding of CKD staging, dialysis modalities, transplant processes, and chronic renal disease management.

Key Responsibilities:

• Lead and mentor the renal care coordination team to deliver high quality service
• Oversee renal case management, including CKD monitoring, dialysis authorisation, transplant readiness, and patient follow up
• Analyse renal programme data, clinical outcomes, and utilisation trends
• Ensure compliance with renal care guidelines, managed care rules, and regulatory frameworks
• Build strong relationships with nephrologists, dialysis providers, transplant units, and multidisciplinary teams
• Support beneficiaries with education, navigation, and adherence to renal care pathways
• Improve workflows, contribute to SOPs, and streamline renal care processes
• Manage team performance, development, engagement, and capacity
• Address escalations and ensure exceptional beneficiary and stakeholder experiences.
• Strong clinical judgement and renal specific risk assessment abilities
• Excellent communication and business writing skills
• Analytical and problem solving ability
• High attention to detail and accuracy
• Strong relationship building and stakeholder engagement skills
• Computer literacy and comfort using clinical systems
• Leadership skills with a focus on coaching and team development
• Empathy, patient centred communication, and resilience.

Note: Company reserves the right to close the advert before specified closing date.

PHA has its head office in Westville, KwaZulu-Natal. It operates country-wide with a nationally linked network and uses a robust, flexible, as well as integrated system to ensure efficient and effective administration of membership and benefits.