Salon Receptionist / Administrator

We are seeking a professional, organised and customer-focused Salon Receptionist / Administrator to be the face of our salon. This role is pivotal in delivering an exceptional resident/client experience while ensuring the smooth day-to-day running of front-of-house operations and administrative systems.

The ideal candidate is friendly, detail-oriented, confident with booking systems, and thrives in a fast-paced environment.

• Welcome clients warmly and professionally
• Manage check-in and check-out processes
• Handle resident/client & staff queries in person/by phone
• Ensure waiting area is clean, organised and inviting
• Manage salon booking system efficiently
• Schedule, confirm and reschedule appointments
• Optimise stylist/therapist diaries for productivity
• Send appointment reminders and manage cancellations
• Arrange porters for residents in wheelchairs
• Maintain accurate client records (Load new residents)
• Process payments (card & eft)
• Daily Cash up and prepare reports
• Monitor and order retail/office/hair/nail supplies
• Monthly stock take and stock ordering
• Assist with staff rotas and internal communications

• Previous receptionist or front-of-house experience
• Strong organisational and multitasking skills
• Excellent communication and interpersonal skills
• Confident using booking systems and basic computer skills
• Professional appearance and manner
• Ability to remain calm under pressure
• Patience with the elderly

• Experience in a hair & beauty salon
• Knowledge of salon software (Headstart)
• Basic bookkeeping knowledge

Personal Attributes:

• Friendly and approachable
• Proactive and solution-focused
• Detail-oriented
• Reliable and punctual
• Team player