Senior CX Consultant - End-to-End Shipping

APM Terminals in Durban is seeking a Senior Customer Experience Consultant to act as the operational contact for key customers, managing complex situations and ensuring seamless shipment execution. In this role, you'll build strong relationships, oversee the shipment lifecycle, and resolve issues while collaborating with cross-functional teams.

The ideal candidate will have at least 5 years of experience in customer experience or logistics, possess strong analytical skills, and be proficient in Microsoft Office. Join our diverse and value-driven organization where innovation and collaboration thrive.