Service Advisors - Cape Town

Our well-known motor dealer client based in Cape Town CBD & Milnerton currently holds a vacancy for experienced Service Advisors.

• To provide an excellent service by understanding the customer's needs, providing advice, and offering solutions.
• The outcome is satisfied customers; success is measured by meeting the customer's needs and expectations.
• Sound product knowledge ensures personalized service and informs customers accordingly.

• Directly reports to the After Service Manager and Service Manager.
• Fosters relationships with company staff.

• Welcome customers and capture relevant information, ensuring client needs are addressed.
• Check vehicle in with client.
• Follow up on parts ordered and schedule bookings to suit customers daily.
• Keep customers updated on vehicle status.
• Handle customer queries and concerns daily.
• Prepare job cards accurately and timely, and submit for costing daily.
• Arrange hire vehicles for customers, obtaining necessary authority.
• Collect payments from customers before handing back the vehicle.
• Cross departmental collaboration.

• Minimum 2 years experience as a Service Advisor in the motor industry.
• Computer literate.
• Valid driver's licence.

Also e mail CV to