Service Consultant - Health Professionals

About Discovery

Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast paced and dynamic environment enables smart, self driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

To take inbound calls from Health Professionals, regarding claims queries and provide first time resolution. Provide excellent service and quality through Discovery Service Standards.

• Operate mainly in the office (may be required to visit a provider offsite)
• Take calls and deal with Discovery Health, Key Care as well as In House related queries from Health Professionals
• Deal with all queries through to resolution, including admin functions (i.e. TWT, CRM assistance as well as ad hoc admin for members)
• Work on Discovery Systems as well as DIScribe Positioning policy and benefit changes
• Assist with escalated queries from providers and liaise with internal departments for resolution of those cases
• Maintain acceptable performance in the following areas: TMBR, DPMO, AHT

• Deliver results and meet customer expectations
• Present and communicate information
• Decide and initiate action
• Follow instructions
• Adapt and respond to change
• Persuade and influence
• Analyse
• Adhere to principles and values

• Matric - Maths/Accounting and English with 50%
• Basic MS Office Knowledge
• Minimum 6 months experience as a Contact Centre Consultant in Customer Services
• Minimum 6 months Claims Specialist experience

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.