Service Engineer (Uptime Representative)

We are looking for a Service Engineer (Uptime Representative) to join our Customer Facing team within one of Construction Industries' newly formed divisions: Customer Solutions Growth Regions. Bachelor's degree in Mechanical or Mechatronics Engineering or equivalent. Master's degree is a plus. Minimum 4 years experience in a similar position. Demonstrated expertise and experience working in emerging markets or regions Explains the roles and responsibilities of a consultant. Lists the typical phases of a consulting assignment or project. Presents a professional image, especially when dealing with customers. Describes the consulting process and relationship with clients. Identifies and documents specific problems and resolution alternatives. Examines a specific problem and understands the perspective of each involved stakeholder. Develops alternative techniques for assessing accuracy and relevance of information. Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution. Uses fact-finding techniques and diagnostic tools to identify problems. Provides prompt and effective responses to client requests and interactions. Monitors client satisfaction levels on a regular basis. Alerts own team to problems in client satisfaction. Differentiates the roles and responsibilities in a business relationship. Works with clients to address critical issues and resolve major problems. Identifies project management tools and requirements within own function. Describes the key objectives, phases and deliverables of a current project. Explains the concepts of phase, activity, task, and deliverable. Gives examples of critical paths in projects.