Team Leader South Africa 6 Month Secondment (CAVENDISH SQUARE, Cape Town based)

Job no: 529842
Brand: Flight Centre Brand
Work type: Full time
Location: Cape Town
Categories: Sales and Customer Service

General Information

Job title: Team Leader
Purpose: The Flight Centre Brand (FCB) Travel Consultant is responsible for growing sales and conversion, month on month, by delivering a world class customer experience, best priced travel deals, the widest choice of product and expert knowledge to our customers to grow Flight Centre's market share and win customers. The Team Leader (TL) will focus on increasing growth within the business with the discipline through One Best Way (OBW), and adding value internally and externally to gain customer market share.

Primary duties and responsibilities (KRAs)

• Follow the OBW sales process
• Build and manage client base via different enquiry channels and data mining to drive repeat and referral business.
• Strong conversion ratio through pricing, product offerings, up selling and customer service.
• Product Expertise:
  • In depth knowledge of your TOP 5 destinations in store
  • In depth knowledge of your TOP 3 customer personas in store
  • Continuous self development on preferred Helio product
  • Experts in air and land product - whole tailing
  • Participating in all product webinar and training to stay up to date with complexity of travel
• Strong customer engagement driven through person to person ethos
• Customer relationship management to promote the FCB brand
• Increase following on all social media channels
• Seamless Customer experience online and offline
• Following and ensuring pricing strategy to gain market share
• Systems and processes:
  • Follow OBW procedures to mitigate risk within business
  • Drive air and land pricing strategy
  • Embrace technology and automation within FCB
  • OBW processes of systems implemented
• Leadership:
  • Lead by example in all aspects on the FCB business as Brand Warriors
  • Run effective daily and weekly business meetings to monitor team and individual progress
  • Monthly one on ones to ensure individual progress and growth in individuals sales month on month
  • Work closely with the Area Leader (AL) to ensure business plans are achieved and month on month growth delivered on
  • Recognise, Inspire, influence, motivate and develop team to success

Hierarchy:

Area Leader and FCB General Manager

Key communication and relationships:

Internal: Team, Team Leader Colleagues, Area Leader, General Manager, Learning and Development, People + Culture team members, Customer experience team, Finance, Marketing, Product, IT and Helio support teams.

External: Customers and suppliers

Job Requirements

Education and qualification:

Added advantage:

• Matric
• Tertiary qualification

Experience:

• 4 years' work experience/ tertiary qualification
• Travel experience advantageous
• Proven track record

Location: Nationwide

Office hours: Determined by business needs

Soon, you'll land a role where you're encouraged to share your passion for travel and open up the world for our customers. The atmosphere is warm, welcoming, and rewards the bold and brave. Leave your ego at the door and bring along your drive, determination, and resilience. You might hit some bumps along the way, but you'll have the full support of your team. So buckle up and read on your next adventure awaits!