YOUTH TOUR CONSULTANT - TDM SPORTS & LEISURE

Are you a young and energetic individual with a passion working with Youth - then this great opportunity is for you!

This job will require you:

• To design, quote and book and manage various inbound and outbound journeys for the Sport and Leisure division - YOUTH Environment which includes schools, universities and clubs.
• To pro-actively assist in Product Development and ensure current product is updated, costed and relevant to client demand.
• To exceed customer expectations, meet operational deadlines and achieve set sales targets.

CLIENT RELATIONSHIPS

• To ensure client expectations are met and the highest delivery of service is driven through the business.
• To ensure that clients are offered the best available price and product.
• To continually look at creative ideas and review products which are offered to clients.
• To build new and nurture existing relationships with clients.
• Establish and maintain good relationships with all Tourvest staff.
• To ensure effective communication with staff and clients at all times.
• To ensure that all correspondence, documentation, costings, proposals, presentations are delivered accurately and timeously.
• To ensure minimum standards are set and measured
• To follow-up with clients and any leads
• The ability to manage and tour lead guests when they travel - provide at end to end experience.
• Travel with Youth groups as required

TECHNICAL SKILLS

• Turnaround time as per Pure Travel agreed Policies or client specifications.
• Tourplan knowledge and execution.
• Amadeus Ticketing experience - Intermediate
• Knowledge of customers' needs and products.
• Knowledge of TDM policies and procedures.
• Quotation Sheet / Costings as required to package product
• Documentation Management of all groups:
  • Itinerary planning and layout
  • Product contracting
  • Vouchers
  • Rooming lists
  • Filing
  • Recon
• Proactively lead the operations team through positive intervention
• Customer Care
  • Handling of complaints professionally
  • Problem Solving
  • Continually exceed the customer expectation
  • Zoho management

ADMINISTRATION

• Full understanding and follow-through of all divisional procedures and policies.
• Submit timeous reports as requested and adhere to deadlines
• Maintain complete confidentiality with all company intellectual capital
• Ensure all costings are accurate, inclusive and offer our clients the best value proposition

FINANCIAL REPORTING

• Weekly and monthly Financial reports as and when required
• Measure profitability on a monthly basis
• Monthly activity report
• Monthly Workload status report
• Manage payments relating to Debtors and Creditors where required

TEAM WORK

• To build and maintain good relationships with all teams within the division.
• Coaching, motivating, developing and mentoring and managing the team leaders and guidance with their teams.
• Performance Management through leadership team.
• Build relationships and support all business units within Tourvest Destination Management.
• Pro-actively get involved whenever and wherever needed
• Assist in areas of expertise.
• Working hand in hand with sales and marketing to secure business

SUPPLIER RELATIONSHIPS

• Commitment to and building relationships with Tourvest Destination Management preferred partners and more especially with the understanding of the Youth environment needs.
• Ensure that the best rates are always negotiated and secured.
• Establishing best product.
• Personal development on destinations and products.
• Actively source new products and creative ideas
• Negotiate specific requirements relating to clients or departmental needs (Special Rates/Service levels)

LEARNING AND DEVELOPMENT

• Continuously develop product knowledge, attend industry events/seminars/conferences, and participate in supplier workshops, educationals and trade shows relevant to sports industry.
• Keep abreast of industry trends and new products.
• Attend exhibitions, trade shows where necessary and relevant

• Matric certificate
• Minimum 3 - 5 years experience within the Tourism Industry - Inbound & Outbound

• Experience on ZOHO would be an advantage
• Previous knowledge of school environment a MUST

The salary for this position is competitive and dependent on relevant experience.

ONLY CANDIDATES WITH THE MINIMUM REQUIREMENTS WILL BE CONSIDERED.
WHILST WE DO OUR BEST TO REPLY TO EACH APPLICATION, NON-COMPLIANCE WITH THE ABOVE REQUIREMENTS MAY BE THE CAUSE FOR OUR NON-RESPONSE.