Tellers

Account Representative

Bank Teller

Branch Operations Specialist

Customer Relationship Specialist

Customer Service Associate (CSA)

Financial Services Representative (FSR)

Member Services Representative

Personal Banking Representative

Roving Teller

Teller

What is a Teller?

A Teller is a banking professional who serves as the frontline representative of a financial institution, typically a bank or credit union. Their primary role involves handling customer transactions, which include accepting deposits, processing withdrawals, cashing checks, and exchanging foreign currency. Tellers are responsible for ensuring accurate transaction processing while providing excellent customer service and maintaining a friendly and professional demeanor. They also play a crucial role in identifying customer needs, promoting bank products and services, and performing basic account inquiries. Additionally, Tellers are tasked with maintaining transaction records, balancing their cash drawer, and adhering to banking regulations and security protocols to prevent fraud and ensure the safety of funds. Overall, Tellers are essential for creating a positive customer experience while upholding the integrity of the banking system.

Job Outlook

Projected salary and job growth

$29720.0 - $46950.0

New job opportunities are less likely in the future. : Below Average

Finding local jobs...

Assessment

Related assessments and tests

No assessment available.

Related Occupations

Tasks

Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Monitor bank vaults to ensure cash balances are correct.
Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.

Technology Skills

Electronic mail software
- Email software
- HCL Notes
- Microsoft Exchange Online
- Microsoft Outlook 365
Presentation software
- Microsoft PowerPoint 365
Accounting software
Spreadsheet software
- Microsoft Excel 365
Document management software
- Hyland OnBase

Tools Used

Multi function printers
Check endorsing machines
- Check encoders
- Official check imprinters
Alarm systems
- Teller alarms
- Vault security alarms
Mainframe console or dumb terminals
- Teller terminals
Money counting machines
- Currency counters

Knowledge

Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

64 Active Jobs in South Africa

Avg Salary: R15,944pm

How to know if you are ready to be a Teller in South Africa

Is Being a Teller Right for Me? (Psychometric Checklist)

Success in this role requires a specific blend of temperamental stability and cognitive precision. Use this checklist to determine if your personality aligns with the demands of the South African banking and retail sectors:

High Numerical Accuracy: Do you have a natural aptitude for numbers and a passion for precision?
Exceptional Integrity: Are you a person of high moral standing who can be trusted with significant cash volumes and sensitive data?
Resilience under Pressure: Can you maintain a friendly demeanour even during the high-pressure "month-end" rush and long queues?
Attention to Detail: Do you instinctively double-check your work to ensure no error goes unnoticed?
Strong Communication Skills: Are you able to explain complex transactions clearly to a diverse South African clientele?
Organisational Prowess: Can you keep your workspace and financial records meticulously organised throughout a busy shift?

A Day in the Life

In the South African context, a Teller is the primary face of a financial institution or retail outlet. Your day begins early with "balancing in," where you verify your starting float to ensure total accountability. Once the doors open, you become a frontline brand ambassador. You will handle a variety of tasks, from processing deposits and withdrawals to assisting customers with account enquiries and electronic fund transfers. You will navigate the complexities of FICA and FAIS regulations daily, ensuring that every transaction is not only accurate but also legally compliant. The environment is vibrant and fast-paced, requiring you to balance the speed of service with the meticulous accuracy that South African financial standards demand.

Education & Upskilling

To enter this field, a Grade 12 National Senior Certificate with a pass in Mathematics or Mathematical Literacy is the standard entry point. However, the current market is competitive; there are currently 65 active jobs with an average entry-level salary of approximately R3,136 per month. To improve your prospects, consider the following pathways:

Formal Degrees: Pursuing a National Diploma in Financial Management from a TVET college or a BCom degree from a university can provide a significant advantage for long-term career growth.
Short Courses & Certifications: Enrolling in a "Customer Service Excellence" programme or a "Basic Bookkeeping" certificate can make your CV stand out to recruiters.

It is important to remember that continuous learning is key. The financial sector is rapidly evolving with the rise of digital banking. By regularly participating in upskilling programmes and staying informed about new financial technologies, you ensure your skills remain relevant and your career trajectory remains upwardly mobile.

Next Steps

If you find that you check every box on our psychometric list and feel energized by the prospect of a high-energy customer environment, then you are likely an excellent candidate for this profession. The journey from a junior position to a senior role in finance starts with self-awareness and preparation. Test your readiness now by engaging with our specialised assessment tools to ensure you are fully prepared to excel in the South African job market.

Skills

Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
Talking to others to convey information effectively.
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.

Abilities

Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Number Facility
The ability to add, subtract, multiply, or divide quickly and correctly.
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition
The ability to identify and understand the speech of another person.
Speech Clarity
The ability to speak clearly so others can understand you.

Education

How much education does a new hire need to perform a job in this occupation?

High school diploma or equivalent

73 %

or: GED, High School Equivalency Certificate
Some college, no degree

9 %
Bachelor's degree

8 %

Work Activities

Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Evaluating Information to Determine Compliance with Standards
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Detailed Work Activities

Verify accuracy of financial or transactional data.
Execute sales or other financial transactions.
Collect deposits, payments or fees.
Calculate financial data.
Prepare cash for deposit or disbursement.

Work Interests

Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.