CALL CENTER AGENTS

Bloemfontein, South Africa Posted on 03/13/2026

• Follow up on outstanding goods and communicate delivery times, ensure processing of orders as needed to ensure in full deliv eries and build and maintain good customer relationships.
• Deliver customer services in line with agreed processes which includes but is not limited to:
• Pricing checks
• Ordering and variance follow up on exceptions and outstanding orders
• Tele-sales and promotional calls to upsell
• Returns minimization
• Identifying in-store merchandising issues and reporting this to the manager
• Keeping accurate records as needed per customer.
• Obtain and capture key sales information on GP (operating system) and tracking sheets as required for management information, sales trend reports and the bake plan.
• Improve and maintain customer relationships through timeous communication by sending out sms / telephonic notifications, to notify customers of late deliveries
• Identify "on hold customer" orders and "price exceptions" and escalate to manger.