Customer Service Officer

CUSTOMER SERVICE OFFICER ON CALL QUEENSTOWN On Call - work as and when required Location: 43 Ballarat Street, Queenstown $27.51 per hour Working from our central Queenstown Box Lobby , our team of Customer Service Officers deliver an exceptional level of service managing inquiries, requests or concerns from customers at our front counters and by phone. In this role, you'll champion our products and services, provide suggestions and access information for our customers. Each day is busy and varied and will see you developing your problem-solving skills.We're a lively bunch, with a diverse set of skills, but we all share one common goal - to contribute to the growth and prosperity of our beautiful Aotearoa. SHIFT AVAILABLE: On Call Monday to Friday: 8:30am - 5:30pm and Saturday: 9:00am - midday. Our On Call employees are an essential part of our business as we call on them to assist us as and when required. You might be called in to cover illness, extended leave or help us our during our peak delivery periods. It's a great way to balance work and lifestyle! Day to day you will: Interact with customers whilst ensuring high levels of customer satisfaction. Keep an eye out for opportunities to improve the way we deliver our services. Sorting and organising parcels (some heavy lifting is required) To be successful in this role you will ideally have a background in customer service, retails skills or experience in mail/ parcel sorting. What we need from you: Proven previous experience in a customer facing roles or experience in mail/ parcel sorting Availability to work as and when required Have reliable transport to get to work on time Administration and data entry experience Confidence to interact with people from all backgrounds face to face, phone and email Learning and development opportunities to help support your career goals A value's driven organisation that supports and respects its employees A safe and secure work environment All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check The easiest way to use the Job Search is to enter one or more words as Keywords and the Job Search will find jobs with any of your keywords in the skills, position title or location. However, the job search has more advanced searching capabilities that allows you to include, exclude or even match words together.A keyword is any word you wish to pinpoint in your search. It may be a skill you have, a company you wish to work for, or the name of a particular project you want to look for. Spaces and Case SensitiveLeave one space only between words and do not include commas ( , ). The search field is not case sensitive. Example: Account Management Intelligent Alias MatchingThis technology looks for and matches all commonly used/abbreviated terminology to ensure you get the maximum results to your search. Example: Accounts Receivable , the search will look for accounts rec and acct rec Include a "Key" WordTo include a word in your search, place a plus sign ( + ) directly in front of the word you wish to include. Do not leave a space between the plus sign and the word. F. Example: Accounts +Management Exclude a "Key" WordTo exclude a word from your search, place a minus ( - ) sign directly in front of the word you wish to exclude. Do not leave a space between the minus sign and the Please place all exclude "KEY" words at the end of your list! Example: Accounts -Management Match Words that must Appear TogetherTo search for two words together, place double quotes ( ) around the words. Example: "Accounts Clerk" LocationCustomer Service & Administration (3)