TRAFFIC
Gauteng
Entry-Level Customer Service Projects Agent
Fidelity Services Group
Job Description
A security services company in Gauteng seeks a Level 1 Customer Service Projects Agent to provide immediate call solutions to clients across various projects. The ideal candidate should have a minimum of Matric and some call centre experience. You will be responsible for maintaining a high level of customer satisfaction by achieving project KPIs and ensuring accurate data logging. Shift work is required, including one Saturday each month. Company encourages customer-focused and solution-driven individuals.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.
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