Receptionist

Electrum is a next-generation payment software technology company.

Since 2012, we've delivered trusted, enterprise-grade, cloud-native software to optimise financial transaction processing. Our deep expertise has established us as a respected partner in high-volume, low-value payment schemes, enabling clients to deliver services to millions of South Africans daily.

At Electrum, we are grounded in impact - designing solutions that matter, acting with urgency, and continuously learning as we scale. We believe in creating together - working side by side with our clients and teams to build meaningful, lasting solutions. We prioritise making it safe - encouraging open communication, smart risk-taking, and trust so that creativity and alignment thrive. And we back empowered strong teams - hiring brilliant people, collaborating hard, and holding each other to high standards while leading with empathy and kindness.

When you join the Electrum team, you'll get to:

• Be part of the entire journey - from the spark of an idea to the final product launch.
• Grow your skills through world-class training and hands-on learning every day.
• Receive mentorship and guidance from industry leaders who are invested in your success.
• Work in a dynamic, innovative workplace where collaboration and creativity thrive.
• Tackle real-world customer challenges and see the impact of your work firsthand.
• Explore plenty of opportunities to grow your career and expand your expertise.
• Gain valuable experience in a leading FinTech environment, contributing to meaningful, high-impact projects.

In a growing company like ours, this role is about far more than answering phones or greeting visitors. You'll be a vital contributor, playing an important part in creating a warm, professional, and well-run office environment for everyone who walks through our doors.

Working alongside a supportive office experience team, you'll also gain exposure to different parts of office operations and employee experience. This role is a great opportunity to develop your organisational and people skills while contributing to a vibrant, collaborative workplace.

If you enjoy being around people, take pride in keeping things organised, and love creating a welcoming atmosphere, this role could be a great fit for you.

As our new Receptionist, you'll be the welcoming face and first point of connection at Electrum. You'll help ensure that our front-of-house experience runs smoothly, supporting everything from greeting guests and managing meeting spaces to keeping the reception area organised and assisting with day-to-day office coordination. Your role will help set the tone for our culture and ensure both our team and visitors feel welcome and supported.

The Receptionist role involves a range of responsibilities across several key areas:

• Front-Desk & Visitor Experience: Creating a welcoming, professional office entry; greeting and directing guests; managing visitor access badges; and maintaining a tidy reception area.
• Office Communication: Handling the switchboard (answering, screening, redirecting calls), managing reception email inquiries, and notifying teams of visitor arrivals.
• Mail, Deliveries & Office Support: Receiving, distributing, and logging mail/parcels, and providing basic administrative support (printing, scanning, filing).
• Meeting Room & Amenities Management: Managing meeting room calendars, ensuring rooms are clean and stocked before use, and providing refreshments/amenities.
• Employee Assistance: Promptly supporting staff with office-related queries (deliveries, bookings, admin) and ad hoc front-desk requests.
• Safety & Office Access Support: Monitoring office entry, maintaining visitor logs, reporting security/safety issues, and ensuring compliance with access protocols.
• Administrative Support: Maintaining contact lists, tracking/reporting low stock of office supplies, assisting with travel/team admin, and organising office notices/visitor instructions.

Educational qualifications:

• A Diploma or certificate in office administration, business administration, or a related field is preferred

Relevant experience:

• A minimum of 2 years of experience in a reception or front-office support role

Skills:

• Switchboard and visitor management experience
• Calendar and meeting room booking management
• Proficiency in spreadsheets using Microsoft Excel or Google Sheets
• Email and scheduling proficiency in Microsoft Outlook or Gmail
• Strong multitasking ability in a high-traffic reception environment

Competencies:

• Customer & Visitor Experience Focus - Provide a warm, professional, seamless experience for all office guests and employees
• Effective Communication - Manage relationships with staff, vendors, and visitors with clarity and professionalism
• Organisation & Time Management - Maintain structured systems and manage front-desk logistics efficiently
• Proactive Problem-Solving - Identify and resolve front-office issues quickly and escalate when necessary
• Initiative & Ownership - Take responsibility for reception operations and improve processes where possible
• Service Orientation - Deliver consistent, high-quality administrative and front-office support

Why Join Electrum?

• We believe in a People First approach, ensuring a culture where you can thrive and make a real difference

Your Career & Culture

• Career Growth: Delivering world-class financial software is challenging, but your effort will earn you hands-on experience with products used by millions, accelerating your career.
• Strong Teams: We keep teams small, focused, and collaborative to maximize impact.
• Transparency: We openly discuss strategy, finances, and salaries. Mistakes are viewed as learning opportunities that we actively discuss.
• Autonomy: We trust you. You're expected to seek out the data needed for informed decisions and manage your own time-knowing when to focus and when to recharge.
• Shared Vision: You'll have the power to shape the vision of how we build the future of financial services.

Practical Perks

1. Here's how we support our culture:

• Generous Leave: Starting at 20 days per year.
• Office Perks (Cape Town): Fully-stocked kitchen and daily catered lunch.

Social Life: Regular team activities like hikes and dinners