Take Away Retail Operations Manager - SSTAROM

Purpose

To standardize, optimize, and oversee all take-away food production processes across three branches, ensuring consistent quality, strict adherence to SOPs, and operational excellence in both the central kitchen and all take-away outlets.

Key Responsibilities SOP Development & Enforcement

• Develop clear, detailed Standard Operating Procedures for every take-away task-from food preparation to packaging and delivery.
• Regularly review and update SOPs to ensure alignment with best practices and compliance standards.
• Drive strict adherence to SOPs across all stores with zero tolerance for unauthorized deviations.

Recipe Management & Standardization

• Design, refine, and document recipes for all take-away and home replacement meals.
• Monitor compliance to recipe specifications and portion control, preventing recipe alterations.
• Maintain up-to-date recipe databases accessible to all kitchen and take-away staff.

Quality Assurance & Compliance

• Conduct routine operational audits and quality checks to enforce SOP and recipe adherence.
• Identify and resolve quality or process issues immediately.
• Collaborate closely with food safety and health officers to maintain regulatory compliance.

Take Away Operations Oversight

• Act as the operational lead overseeing take away functions across all branches, coordinating between the central kitchen and stores.
• Support and guide store management in take away team operations and problem solving.

HR Support & Staff Management

• Assist in hiring, onboarding, and training take away staff focused on SOP compliance and hygiene.
• Enforce attendance, discipline, and performance standards within take away teams.
• Facilitate ongoing employee development and skills training.

Inventory & Supplier Coordination

• Collaborate with procurement to ensure ingredient consistency and availability.
• Monitor stock levels and optimise inventory to minimise waste.

Cost Control & Budget Assistance

• Analyse food cost metrics, recommending efficiency improvements without compromising quality.
• Support budgeting for kitchen and take away operations.

Menu Innovation & Seasonal Adaptations

• Propose and test new menu items or seasonal offerings based on customer trends and sales insights.
• Adjust recipes seasonally while maintaining standardisation.

Training Program Development

• Create and deliver training programs and materials to ensure staff competency in SOPs and quality standards.

Health, Safety & Hygiene Oversight

• Partner with OHS teams to ensure all take away and kitchen areas comply with hygiene and safety regulations.
• Promote a culture of cleanliness, safety, and responsibility.

Customer Feedback Management

• Track and analyse customer feedback regarding take away products.
• Implement corrective measures promptly and communicate improvements to relevant teams.

Reporting & Communication

• Provide timely operational, quality, and HR performance reports to executive management.
• Act as the communication bridge between kitchen, store management, and HR.

Technology Utilisation & Improvement

• Leverage or recommend operational tools (inventory management, scheduling software, quality tracking) to improve efficiency and accuracy.

Competencies & Qualities

• Highly organised with strong attention to detail.
• Excellent leadership and coaching skills without formal managerial title.
• In depth knowledge of food safety, hygiene, and compliance.
• Effective communicator and team collaborator.
• Analytical and data driven mindset.

Proactive problem solver and operations optimiser

Education

Matric

Experience

Minimum three years experience

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.